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Haceverse

Support

The most common issues and their fixes are below. If yours is not here, write to us — we usually reply within a few days.

Common issues

Notifications are not arriving

  1. Open notification settings in the app and confirm the reminder is enabled.
  2. Check that Android has granted the app notification permission.
  3. Exempt the app from battery optimisation, otherwise the system may delay background reminders.
  4. Prayer notifications require either location access or a manually selected city.

Prayer times look wrong

  1. Check the selected city in settings; if automatic location is stale, choose the city by hand.
  2. Confirm the device time zone and automatic time setting are correct.
  3. Refresh the times. When the primary source is unreachable the fallback calculation is used, which can differ slightly.

The qibla compass is not working

  1. Your device may have no magnetometer; the app detects this and hides the live compass.
  2. If there is a compass, calibrate it by moving the device in a figure-eight motion.
  3. Move away from metal surfaces and electronic devices.
  4. Alternatively use the sun-and-shadow, map, GPS walking or manual dial methods.

My records are not showing on another device

  1. Make sure you are signed in with the same account on both devices.
  2. Check your connection and reopen the app; sync runs on launch and in the background.
  3. Records made without an account stay on that device only and are not synced.

A purchase or subscription problem

  1. Confirm you are signed in to Google Play with the same account.
  2. Close and reopen the app; subscription status is revalidated on launch.
  3. Payments, cancellations and refunds are handled by Google Play, so some requests need to go to Google Play support.

I found an error in the content

  1. Note the module and heading where the text appears.
  2. Take a screenshot if you can.
  3. Write to us. Content corrections take priority and ship in the next update once verified.

Write to us

One address for support, content corrections, partnerships and data requests.

haceverse@gmail.com

To get a faster reply

  • Tell us your device model and Android version.
  • Include the app version, shown at the bottom of the settings screen.
  • For account requests, write from your registered email address.
  • Attach a screenshot if you have one.